‪+61-403503016
Get Started

Terms of Use

Growtogetheraustralia > Terms of Use

Grow Together Australia — Terms of Use

Effective Date: 20 July 2025

Welcome to Grow Together Australia (“we,” “us,” or “our”). By accessing or using our website (the “Site”) and services (“Services”), you agree to these Terms of Use (“Terms”). If you do not agree, please discontinue use immediately.

1. Eligibility & Acceptance

You confirm that you are at least 18 years old, eligible under the National Disability Insurance Scheme (NDIS), and have legal capacity to enter into contracts binding under Australian law.

2. Our Services

We provide NDIS-funded and private support services, including:

  • In‑Home Support

  • Community Access

  • Supported Independent Living (SIL)

  • Short‑Term Accommodation (STA)

  • Support Coordination

  • Allied Health Support

  • Personal Care and Disability Accommodation

All services are subject to:

  • NDIS plan approval

  • Provider availability

  • Our internal policies and procedures

3. Client Responsibilities

By using our Services, you agree to:

  • Provide accurate and up-to-date information at all times.

  • Communicate any changes to your circumstances promptly.

  • Follow all reasonable instructions from our staff.

  • Notify us at least 24 hours in advance for cancellations—late cancellations may be charged as per our Cancellation Policy.

4. Fees & Payment

  • NDIS-funded Services: Charged according to the NDIS Price Guide and participant’s approved plan.

  • Private or Out-of-Pocket Services: Fees will be agreed upon prior to delivery.

  • Payment Terms: We will issue invoices or NDIS claims. Payments are due within 14 days or as otherwise agreed. Late payments may attract fees as allowed by legislation.

5. Scheduling & Cancellations

  • We aim to meet agreed appointment times.

  • Cancellations within 24 hours may incur a fee up to 50% of the session cost.

  • Repeated missed or cancelled appointments may lead to a review or suspension of services.

6. Privacy & Confidentiality

We handle personal information in accordance with our Privacy Policy as required under NDIS guidelines and Australian privacy laws (e.g., the Privacy Act 1988). We only share information with your consent or when legally obligated.

7. Client Behavior

We expect participants, families, and carers to treat our staff with respect and courtesy. Abuse, harassment, or threatening behaviour will lead to immediate suspension, termination of services, and potential notification to authorities.

8. Intellectual Property

All content on our Site—including text, logos, images, and layout—is owned by or licensed to Grow Together Australia. You may not reproduce, distribute, or use any material from this Site without our prior written permission.

9. Liability

To the fullest extent permitted by law:

  • We are not responsible for indirect or consequential losses (e.g., loss of income).

  • Our total liability for services provided will not exceed the total fees paid for those services.

10. Termination

These Terms apply while you use our Services. We may suspend or terminate Services if:

  • You breach these Terms

  • You behave abusively or violate policies

  • You fail to pay prescribed fees
    You may terminate by providing written notice. Termination won’t affect any rights accrued prior to that.

11. Amendments

We may update these Terms periodically. The updated Terms will be published on our Site with a new effective date. Continued use of the Site or Services post-update constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts situated in that jurisdiction.

13. Contact Us

For questions, comments, or concerns about these Terms or our Services:
Grow Together Australia
Address: 14, Rand Place, Bridgeman Downs, 4035 Qld.
Phone: +61-403503016‬
Email: growtogetheraustralia72@gmail.com